Description
The IT Customer Support Specialist handles customer and prospect inquiries by phone, email, and letter; advises on the company's solution portfolio; documents work in an internal ticketing system; creates offers and follows customers through to order; and performs general administrative tasks. The role requires vocational training or a computer science degree, proficiency with Microsoft Office, ERP, merchandise management, CRM, and time-tracking applications, German language skills, and knowledge of PCs, servers, IT networks, and standard software. It is a permanent full-time position of 36 hours per week with flexible working hours and opportunities for further training.
