Description
The role provides immediate telephone support to customers, processes and documents inquiries, analyzes and describes errors, resolves technical issues directly or forwards reports to internal departments, and handles simple technical requests. It requires strong empathy, German and English communication skills, and an interest in IT; technical vocational or commercial training is preferred, while SQL and network knowledge are desirable but not mandatory. The position works shift schedules and offers long-term employment, career development, IT equipment, and additional benefits.
