Description
HELPLINE is hiring an IT Delivery Manager (Confirmed) to lead IT service delivery for major French banking and financial services groups. The role oversees service quality, SLAs and KPIs, production teams and external partners, incidents, changes, availability, performance, dashboards, governance, stakeholder relationships, service improvement, ITSM and ITIL adoption, risk management, and operational team coordination. The position is based in Paris and requires significant delivery management experience, IT service management and ITIL expertise, and experience in complex, multi-provider environments; professional English is a plus. Benefits include a health plan covered at 50%, public transport reimbursement, a meal ticket, referral bonuses, training, and other employee benefits.
