Description
MCI is seeking an IT Desktop Support professional to provide on-site and remote technical support, diagnosing user problems related to hardware, software, and networking services. The role involves problem recognition, research, isolation, resolution, hardware and software installation, asset management, and collaboration with supervisors for new systems and upgrades. Candidates should possess Desktop Support or IT Help Desk experience, proficiency in troubleshooting, basic networking and telephony skills, excellent communication and customer service skills, and an Associate’s degree in Computer Science or Information Technology or equivalent.
