Description
The IT End User Services role provides phone and face-to-face support, resolves and escalates Tier 1 help desk tickets, creates accounts, configures and maintains computers and hardware, supports audio and video equipment, maintains asset inventory, and delivers customer service. The position requires experience with Windows 10, Mac OS X, Office 365, Active Directory, PC hardware, connectivity, antivirus products, and mobile devices; A+ certification is preferred. It also requires evening and weekend availability, a Texas driver’s license, liability insurance, a vehicle in good working condition, and a clean driving record.
