IT Engineer at ems-group

Setup: Hybrid
Location: Macclesfield, England
Type: Full-time
Posted: Jun 30, 2026

Description

EMS Healthcare is seeking an IT Engineer to provide comprehensive technical support for their IT environment. The role involves managing day-to-day IT operations, including incident resolution, service requests, endpoint management, Microsoft 365 administration, user access, networking, cybersecurity controls, and business application support. The engineer will collaborate with internal teams, external suppliers, and the broader IT department to resolve issues, maintain IT assets, support onboarding/offboarding processes, enhance documentation, and contribute to IT project development.

Required Skills

Windows
Microsoft 365
Active Directory
Networking
Cybersecurity

Additional Information

Required Previous Experiences: Previous experience in an IT support, service desk, desktop support or infrastructure support role
Experience supporting Windows devices, Microsoft 365, user accounts, permissions and common business applications
Experience troubleshooting hardware, software, networking, printing, remote access and mobile device issues
Experience maintaining IT asset records, technical documentation or working within an IT ticketing/service management system
Preferred Qualifications: Strong troubleshooting skills across Windows, Microsoft 365, endpoints, applications and connectivity issues
Good working knowledge of Microsoft 365, Windows operating systems, Active Directory, device management and basic networking concepts
Awareness of cyber security good practice, including MFA, password management, endpoint protection, patching and access control
Ability to prioritize tickets, manage competing requests and communicate clearly with technical and non-technical colleagues
Accurate record keeping and documentation skills, with strong attention to detail
A customer-focused, practical and proactive approach to IT support and continuous improvement