Description
The role supports the company’s IT infrastructure by providing L1/L2 desktop and office support, managing endpoints and user accounts, collaborating with network engineers on switches, routers, firewalls, wireless equipment, and security policies, and leading or participating in office IT projects. Responsibilities include troubleshooting, documentation, stakeholder and vendor coordination, project planning, risk management, and cross-regional delivery. The position requires a college diploma or above in a relevant field, more than three years of enterprise IT support or helpdesk experience, networking and equipment skills, and English proficiency; cross-regional experience, project leadership, MDM/UEM, SaaS, and project-management certifications are preferred.
