Description
Anaplan is hiring an IT Experience Analyst to work onsite Monday through Friday in its Reston, Virginia office. The role provides frontline support for Mac and Windows laptops, tablets, and mobile devices; manages ServiceNow tickets; assists with onboarding and account provisioning; supports Office 365, SharePoint, and Exchange Online; maintains hardware and software asset records; and supports conference room technology and meeting setup. The position requires an associate's or bachelor's degree in a technical field or equivalent hands-on experience, 2–4 years of IT support or customer-facing service experience, and familiarity with Mac and Windows troubleshooting, Microsoft Office 365, ticketing systems, JAMF, and Okta or Active Directory. The base salary range is $74,000–$106,000 USD.
