Description
The employer is seeking IT field support technicians to provide Level 1 IT support for a client assignment. Responsibilities include operating and maintaining computers, assisting users, handling C2 ticketing requests, diagnosing and resolving incidents and service requests, resetting passwords, supporting software and videoconferencing, installing workstations, conducting IT inventories, deploying and migrating workstations, setting up offices, maintaining knowledge bases, and following SLAs and security standards. The role requires French fluency, at least one year of IT field support experience in a business environment, and at least one year of Microsoft 365 support experience. It is 100% on-site during regular business hours, with travel between assigned sites in Quebec City or Montreal.
