Description
The IT Help Desk I provides Level 1 technical support to employees, troubleshoots Windows computers and Microsoft 365 applications, assists with user accounts, passwords, MFA, and basic network connectivity, and supports Microsoft 365 administration. The role also sets up workstations, maintains IT equipment and asset records, and prepares IT resources for onboarding and offboarding. It is an entry-level position requiring 1–2 years of IT or help desk experience or equivalent technical training, basic Windows 11 and Microsoft 365 knowledge, networking fundamentals, and strong communication skills.
