Description
NetTech International is hiring a full-time IT Help Desk Manager in Santiago, Dominican Republic, to lead the day-to-day operations of a client-facing service desk. The role manages ticket intake, triage, assignment, escalation, coverage, performance data, service KPIs, client communication, and the development of Service Coordinators and L1/L2 Support Engineers. It requires at least five years of progressive IT support or managed services experience and three years of direct people-management experience, with ConnectWise PSA, Microsoft 365, Windows, networking, and ITIL knowledge preferred. The position offers a Monday–Friday hybrid schedule, benefits under Dominican Labor Law, company equipment, paid holidays, and professional development opportunities.
