Description
iSoftStone is hiring a remote IT Help Desk Support Engineer for candidates within a four-hour drive of Milwaukee, Wisconsin. The role provides Level 1 remote support to approximately 110 users, troubleshoots PCs, laptops, printers, networks, software, and basic hardware, supports user onboarding and account setup, monitors and escalates infrastructure issues, conducts onsite IT inspections at the Milwaukee manufacturing facility, and coordinates with offshore IT teams. Candidates need at least two years of experience in IT help desk, desktop support, or managed service provider environments, along with troubleshooting, networking, Microsoft 365, and customer-service skills. The position pays $40-$43 per hour and does not offer visa sponsorship.
