Description
Campbell Clinic is hiring a Helpdesk Technician to serve as the first point of contact for IT support across multiple locations. The role handles help desk tickets, phone calls, emails, and walk-up requests; troubleshoots hardware, software, printing, Microsoft 365, and application issues; documents incidents in a ticketing system; escalates complex issues; follows up with users; and contributes to knowledge-base and continuous-improvement initiatives. The position requires a high school diploma or GED, one year of experience in MIS, computer science, or engineering technology, and Microsoft Windows and networking skills; an associate's degree or work equivalent is required, while a bachelor's degree is preferred. Benefits include medical, dental, and vision insurance, an HRA option, flexible spending, retirement matching, paid time off, and paid holidays.
