Description
The IT Help Desk Technician supports iVenture clients with Microsoft Windows desktop and server technologies, troubleshooting PCs, Macs, applications, anti-virus software, smartphones, printers, and network gear. The role provides user guidance, ticket documentation, timely follow-up, escalation coordination, and support to end-users, IT managers, and executives, with a typical split of 85% help desk, 10% server/network support, and 5% training or meetings. Candidates need a business-related bachelor’s degree or equivalent experience, at least one year in a 50+ user Windows environment, Microsoft desktop and server experience, and strong communication and customer-service skills. The position offers work-from-home flexibility, paid time off, retirement matching, benefits, training, and other employee perks.
