Description
McCarthy Tire Service is hiring an IT Help Desk Technician to provide first-line technical support across multiple locations. The role involves troubleshooting hardware, software, network, printer, and mobile-device issues; installing and maintaining computers and applications; managing user accounts and access permissions; responding to service tickets; supporting onboarding and offboarding; documenting solutions; escalating complex issues; and assisting with IT projects and cybersecurity practices. The position requires an associate degree or equivalent experience, 1–3 years of help desk or IT support experience, strong troubleshooting and customer-service skills, and the ability to communicate technical concepts to non-technical users.
