Description
Tactacam is hiring an IT Help Desk Technician to support over 500 employees and contractors in onsite and remote environments. The role manages Zendesk tickets, prepares and ships new-hire computers, sets up workstations, processes hardware returns and RMAs, troubleshoots Windows, macOS, and ChromeOS devices, maintains knowledge-base articles, and participates in an on-call rotation. Candidates need an associate's or bachelor's degree in a relevant field or equivalent hands-on experience, prior IT help desk or desktop support experience, and strong hardware and communication skills. The position offers medical, dental, and vision coverage, paid leave, retirement planning, and remote-first flexibility.
