Description
Genfinity Philippines, Inc. is hiring an IT Helpdesk Analyst – Global Service Desk to provide frontline IT support to worldwide pharmaceutical and manufacturing operations. The role manages incident and service request tickets in FreshService, troubleshoots Windows, Microsoft 365, enterprise applications, hardware, connectivity, and MFA issues, escalates tickets, follows ITIL and security procedures, and collaborates with regional IT teams. The position requires a bachelor’s degree, 1–3 years of IT helpdesk experience, and familiarity with global service delivery; it is onsite during probation and may become hybrid after six months, with a Monday-to-Friday schedule and compensation of up to PHP 60,000.
