Description
The City of Tacoma is establishing an eligible list for an IT Helpdesk Specialist to fill vacancies for one year across City of Tacoma and Tacoma Public Utilities departments. The role provides technology support to employees, processes service and disruption tickets, maintains IT service records, handles account and onboarding activities, troubleshoots hardware and software, and escalates complex issues. Candidates need a high school diploma or GED, two years of computer and peripheral equipment experience, and one year of technical customer service experience; some positions may require a CJIS background check. The position pays $32.67–$39.70 per hour, with work assignments and telework options varying by department.
