Description
Elevion is hiring a full-time IT Helpdesk Support Associate in Jena to provide first- and second-level employee support by phone, email, and ticketing system. The role covers troubleshooting hardware and software issues, managing workstations and user accounts, documenting requests, contributing to IT projects, and collaborating with third-level support and external providers. Candidates need IT training or a comparable qualification, several years of IT helpdesk or support experience, knowledge of Windows, Active Directory, and Microsoft 365, ticketing-system proficiency, strong communication skills, and fluent German; English is an advantage.
