Description
Yalo is hiring an IT Helpdesk Associate to serve as the primary IT point of contact for Mexico-based users and act as an IT Business Partner. The role provides technical support for business-critical tools such as Zendesk, Salesforce, and CRM platforms; troubleshoots hardware, software, network, access, and account issues; manages onboarding and offboarding; documents solutions; and partners with business teams to improve IT service quality. The position requires 1–2 years of relevant experience, knowledge of Google Workspace, Jira, ITSM/ITAM, MDM, endpoint management, and troubleshooting, along with Spanish and English communication skills.
