IT Incident, Problem and Change Manager at SSC

Department: Workplace & Collaboration Services

Language

Setup: Hybrid
Location: Solna kommun
Type: Full-time, Other
Level: mid
Posted: Sep 24, 2026

Description

SSC Space is hiring a permanent, hybrid IT Incident, Problem and Change Manager to own and improve incident, problem, and change management processes for reliable, secure, and continuously improved IT services worldwide. The role leads major incident coordination, root-cause analysis, corrective actions, change assessments, Change Advisory Board meetings, KPI monitoring, governance, and collaboration with technical teams, service owners, vendors, and business stakeholders. It requires a university degree in IT, technology, business administration, or equivalent experience, 3–5 years of relevant IT service management experience, ITIL knowledge, experience with Jira Service Management or ServiceNow, and fluency in Swedish and English. The position is based in Kiruna or Solna, may involve limited travel, and requires Swedish citizenship and a background check.

Required Skills

ITIL processes
Incident coordination
Root cause analysis
Change assessment
Jira Service Management
ServiceNow
Swedish and English

Additional Information

Minimum Education: University degree in IT, technology, business administration, or equivalent knowledge gained through relevant work experience
Required Previous Experiences: 3–5 years of experience in incident, problem, and change management or a similar IT service management role
Practical experience with IT service management best practices
Experience coordinating major incidents, root cause analysis, corrective actions, change assessments, and post-implementation reviews
Experience using Jira Service Management, ServiceNow, or similar IT service management platforms
Preferred Qualifications: ITIL certification or relevant certification in IT service management, change management, or process improvement
Experience with major incident management, Change Advisory Boards, or service management governance in a larger or international organization
Experience in regulated, security-sensitive, or mission-critical IT environments
Experience creating and following up KPIs, reports, dashboards, and improvement plans
Knowledge of service continuity, risk management, information security, or cybersecurity frameworks
Experience with Jira Service Management, ServiceNow, Microsoft 365, or other collaboration, workflow automation, and service management reporting tools
Translation Company Name: SSC Space