Description
Pathway Communications is hiring an IT Manager - Service Delivery in Markham, Ontario, to own the full lifecycle of service delivery, client success, and business growth for an assigned client portfolio. The role leads 24/7 contact center and service desk operations, client onboarding and project delivery, Windows Server and Microsoft 365 administration, Kaseya monitoring and automation, service desk team management, delivery KPI reporting, RFP solutioning, and revenue growth. It requires a bachelor's degree in IT, computer science, or a related field, at least five years of service delivery leadership experience, 24/7 contact center or service desk leadership, ITIL and SLA knowledge, hands-on ITSM experience, and Microsoft and cloud certifications. The position is onsite and pays CAD 90,000–95,000 annually, with health, dental, and vision benefits.
