Description
The posting describes an IT Operations Manager responsible for overseeing service desk operations, IT infrastructure, service levels, staff development, IT projects, disaster recovery, vendors, budgets, and strategic alignment with organizational goals. The role requires strong IT service management, networking, cloud, and cybersecurity expertise, leadership of service desk and infrastructure teams, analytical process-improvement abilities, executive communication skills, a bachelor's degree in IT or Computer Science, and typically 7–10 years of IT experience including 3–5 years in supervisory or managerial positions.
