Description
The IT Operations Project On-Site Supervisor manages on-site desktop support delivery, SLA and ticketing performance, client communication, team scheduling and performance, IT assets and security, project budgets, staffing, operational risks, data analysis, process optimization, and knowledge management. The role requires a full-time college diploma or higher in a computer-related major, PMP/ITIL certification, more than five years of desktop support or IT service project experience including at least three years of team management, and familiarity with Windows/macOS/UOS, AD, troubleshooting, networking, ITSM tools, and data analysis. The position is full-time, on-site, and pays a base salary of 8-9k *14.
