Description
The role manages end-to-end service management activities and teams, assesses commercial impact of service-interface changes, leads major incident and problem-management activities, and bridges business and technology stakeholders. It requires ITIL and service-transition expertise, governance experience, technical management of incidents, mentoring, and knowledge of Oracle BSS/OSS, ERP, middleware, data, and API technologies. The posting also specifies a bachelor's degree in IT or telecommunications and lists relevant certifications and analytical skills.
