Description
MISUMI Americas is hiring an IT Operations Support Specialist to serve as the first point of contact for employee and partner IT support requests. The entry-level role handles Level 1 hardware, software, networking, and account-access issues; supports onboarding and offboarding; manages SaaS platforms and access systems; performs basic network troubleshooting; assists with Cisco Meraki and FortiGate deployments; maintains hardware inventory; contributes to runbooks and knowledge-base content; and supports SOC 2 compliance and SIEM monitoring. The position requires an associate degree or technical trade school, 2–7 years of IT help desk or support experience, and willingness to work night shifts; it is remote within the United States.
