Description
The IT PC Refresh Support Tech will support a PC hardware refresh deployment by installing and configuring refreshed hardware and software, deploying equipment and accessories, troubleshooting end-user PC, network, printing, and application issues, providing Level 2 support, documenting incidents and requests, and escalating unresolved issues. The role may require after-hours support for emergencies and critical troubleshooting, and requires customer support experience, computer installation and configuration experience, service-desk software familiarity, Windows and Mac OS experience, and a high school diploma or equivalent.
