Description
dostani IT GmbH is hiring an IT Service & Project Manager in Dortmund to manage Service Desk tickets, lead and document IT customer projects involving migrations, rollouts, and Microsoft 365 and Azure, and ensure ITIL compliance, SLAs, service quality, and process adherence. The role also includes complex incident analysis, customer onboarding, service-process optimization, automation, team support, and collaboration with the Managing Director. Candidates need several years of IT service or project management experience in an MSP or IT services environment, technical knowledge of Microsoft 365, Azure, networks, and security, project coordination experience, PSA or ticketing-system familiarity, German communication skills, and strong problem-solving and independent-work abilities. Benefits include direct collaboration with the Managing Director, professional development, flexible working hours, home-office options, and a performance-based compensation package.
