Description
Cellebrite is hiring an IT Service and Support Manager to lead its global IT support organization and own end-to-end employee support across Tier 1 and Tier 2. The role manages global teams, hiring, performance, KPIs, SLAs, escalations, coverage, onboarding, endpoint and productivity support, business applications, ITSM tooling, and cross-functional partnerships. It requires at least five years of managerial experience leading IT support or service desk teams, including experience as a manager of managers, plus seven years of hands-on IT experience in a global environment.
