Description
The PKI Lab IT Analyst supports customer laboratory IT environments integrated with instrumentation, including Windows-based desktop platforms, networking, security, software distribution, hardware, and enterprise print systems. The role manages equipment onboarding, retirement, and relocation; troubleshoots client instrument and IT issues; maintains inventories and compliance reporting; and escalates unresolved issues to the team lead. It requires an associate degree or relevant industry experience, one year of deskside experience, and strong customer service, communication, and troubleshooting skills; scientific instrumentation and life-science experience are preferred.
