Description
The IT Service Delivery Manager will ensure reliable, efficient, and customer-oriented delivery of IT services, acting as the central interface between customers, internal teams, and external partners. Responsibilities include managing expectations and escalations, coordinating technical teams and stakeholders, overseeing SLAs, improving service quality and process efficiency, and managing ITSM sub-processes such as availability, capacity, and service continuity. The role requires at least five years of IT Service Delivery Management experience, ITIL knowledge, strong communication and negotiation skills, and German at C1 level with conversational English. Flexible working hours and remote work are offered.
