Description
Provides first-line IT help desk and service desk support to end users across incidents, requests, devices, applications, identity and access, Microsoft 365, and IT asset management. The role troubleshoots hardware, software, network, printing, mobile, and business application issues; administers Windows endpoints using Intune and Autopilot; manages accounts and access in Entra ID and Active Directory; documents and resolves ServiceNow tickets under ITIL practices; and collaborates with other IT teams and vendors on projects and technology rollouts.
