Description
CloudFactory is hiring an entry-level IT Service Desk Analyst to provide first-line support for IT service requests and incidents. The role involves customer and end-user support, incident investigation and escalation, routine application support and maintenance, service-level monitoring, accurate ticket and resolution records, and collaboration with internal users, customers, suppliers, and partners. A diploma or bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience) and 1–2 years of IT support, service desk, or administration experience are required. The position offers a hybrid working model, comprehensive medical cover, group life insurance, variable compensation, and professional development opportunities.
