Description
DP World is hiring an IT Service Desk Agent to serve as the first point of contact for end users in North and South America. The role handles phone, email, instant message, and self-service portal requests; documents and escalates issues; provides remote and on-site technical support; troubleshoots hardware, software, and network problems; installs and updates applications and operating systems; manages IT inventory; and contributes to knowledge-base and training materials. The position requires a bachelor’s degree or equivalent experience, at least two years of enterprise IT support experience, proficiency with Microsoft Windows and Office, fluent Spanish and English, and the ability to work a 24/7 rotational schedule. Visa sponsorship is not offered, and applicants must be authorized to work in the Dominican Republic.
