Description
Express Scripts Canada is seeking a motivated Full-time IT Service Desk Analyst to join their IT Support Services department. This role involves providing high-quality IT support aligned with ITIL best practices, monitoring and resolving application issues, troubleshooting system problems, managing incident and request queues, collaborating with internal teams, and supporting system maintenance. The analyst will also create and maintain support documentation, manage user access requests, and provide remote support. The position requires flexibility, including adjusted schedules and an after-hours on-call rotation.
