Description
The IT Service Desk Analyst provides first-line technology support to Hogan Lovells Cadwalader’s globally distributed users. The role handles incidents, service requests, tickets, escalations, mobile-device setup, workstation moves, imaging, printer and laptop access, and video-conferencing support, primarily through remote desktop tools. It requires strong troubleshooting, communication, and service-desk skills, including experience with Windows 11, networks, VPNs, Microsoft Office, mobile devices, and ticketing systems; three or more years of technology-support experience in a legal or professional-services setting is preferred, along with a college degree or equivalent education and experience.
