IT Service Desk Analyst at HTM

HTM is hiring a full-time IT Service Desk Analyst to serve as the first point of contact for colleagues' IT questions, requests, and incident reports. The role handles first- and second-line issues, resolves disruptions, directs internal and external parties, maintains a knowledge base, prepares production manuals, and supports system administration, availability monitoring, backups, and device configuration. The position is based in and around The Hague, requires an MBO level 3 IT qualification, at least two years of similar experience, Windows and service desk knowledge, Dutch fluency, and on-call availability, with a gross monthly salary of €3,659 to €4,972.