Description
The IT Service Desk Analyst provides reliable technical assistance and proactive problem solving to end users, manages and prioritizes service desk incidents, troubleshoots hardware, software, and network issues, escalates complex problems, documents resolutions in a ticketing system, and contributes to IT process improvements. The role requires 3–5 years of help desk or technical support experience, knowledge of IT systems and network infrastructure, remote support experience, and strong communication and prioritization skills.
