Description
Mirazon is hiring a full-time IT Service Desk Manager to lead Service Coordination, Tier 1, and Tier 2 helpdesk operations within its managed services organization. The role manages dispatch and technician teams, oversees ticket triage and resolution, supports major incidents, coaches and develops direct reports, improves service processes, and contributes to capacity planning and organizational initiatives. The position requires 3–5+ years of IT helpdesk or service desk management experience, technical team leadership experience, and familiarity with PSA or ticketing platforms; MSP experience is preferred. Compensation is $95,000–$125,000 per year, with medical, dental, vision, disability, retirement, and other benefits.
