Description
Dexcom is hiring an IT Service Desk Analyst to provide first-level triage, troubleshooting, remote assistance, and user support for computer systems, peripherals, operating systems, and web browsers. The role also covers helpdesk ticketing, documentation, service-level agreements, server maintenance, backups, credentials, inventory, project support, and coordination of maintenance activities. Candidates need 2–4 years of related experience, a high school diploma or equivalent, strong communication skills, and experience with ticketing tools, Windows and macOS systems, and Active Directory; ITIL, CSDA, or MAC certification is a plus. The position is hybrid and includes a comprehensive benefits program and growth opportunities.
