Description
The IT Service Desk Specialist receives, categorizes, and prioritizes incoming tickets according to defined processes and SLA requirements; independently dispatches service and support staff and arranges appointments with customers; contributes to route planning and resource utilization; and monitors ticket processing for timely completion. The role requires IT training or a comparable qualification, strong communication and coordination skills, good German, and preferably experience with ServiceNow or other ITSM systems and large IT projects. The employer offers above-tariff pay, vacation entitlement, a high chance of permanent employment, and dental supplementary insurance or a sports allowance.
