Description
RA Capital is hiring an IT Service Desk Specialist to provide frontline technical support to employees through ticketing, troubleshoot and resolve issues, coordinate with the IT team, and escalate complex problems. The role requires strong communication, customer service, prioritization, teamwork, and familiarity with Windows, macOS, iOS, Android, and related enterprise technologies. It is a hybrid position with on-site presence in the Boston office, with a Massachusetts base salary range of $70,000 to $90,000 USD and eligibility for performance-based bonuses and health, dental, and vision coverage.
