Description
The IT Service Desk Specialist serves as the primary contact for IT questions, incidents, requests, and change requests, resolves issues through remote access, manages tickets, supports onboarding and security awareness, documents solutions, and contributes to IT projects. The role requires vocational training, preferably in IT, experience in IT service desk or administration, Microsoft Windows and Office knowledge, German fluency, and strong customer service and problem-solving skills. It is based in Hamburg or Bremen (Lemwerder) and offers a 35-hour work week, mobile work, and other employee benefits.
