Description
Kalmbach Feeds, Inc. is hiring a Service Desk Specialist 1 in Upper Sandusky, Ohio, to provide Level 1 support for incidents, requests, alerts, hardware, software, servers, networks, cloud systems, security, and domain management. The role includes customer service, hardware and phone configuration, security patching, laptop and thin-client replacement, troubleshooting, Service Desk projects, knowledge-base improvement, and after-hours call rotation. The position works 8 a.m. to 5 p.m. with overtime as needed and requires experience with ITSM, Windows, Active Directory, Microsoft 365, hardware imaging, repair, and related technologies; a bachelor’s degree in an IT discipline is preferred or equivalent experience of two or more years in IT and Service Desk is accepted.
