Description
CompTech is hiring an IT Service Desk Specialist – Level II to provide intermediate-level technical support for the Defense Health Agency in Fort Hood, Texas. The role troubleshoots hardware, software, applications, and workstation issues; assesses and prioritizes incidents; manages service requests; documents resolutions; escalates complex issues; and supports customers with varying technical knowledge. Candidates need four years of progressive IT technical support experience, a bachelor's degree or equivalent experience, an active Secret clearance, and one relevant certification such as CompTIA Security+ or CompTIA CySA+. The position pays $58,000–$61,000 plus benefits, paid time off, and a 401(k).
