Description
Colonial Group, Inc. is hiring an IT Service Desk Support Specialist to provide advanced technical support, manage escalated incidents, perform root-cause analysis, maintain ITSM records and knowledge documentation, support Microsoft 365 and endpoint environments, coordinate vendors and escalation teams, and partner with the Service Desk Manager on daily operations and service desk projects. The role requires service desk or desktop support experience, strong Windows, networking, Microsoft 365, endpoint administration, project coordination, and communication skills, with up to 10% travel.
