Description
The IT Service Desk Technician provides Tier 1 and Tier 2 desktop support for Trexon’s EZ Form and Intelliconnect business units in Hamden, Connecticut, and Crossville, Tennessee. The role handles hardware and software troubleshooting, Windows administration, service desk tickets, printer and peripheral support, infrastructure projects, and end-user guidance, while also assisting with capacity planning and hardware procurement. The position requires a high school diploma or GED, 3–5 years of desktop support or IT service desk experience, and approximately 25%–35% travel between the two locations.
