Description
The IT Service Kiosk provides on-site Level 2 touch-labor support to approximately 500 users across Braine l’Alleud, Belgium. Responsibilities include troubleshooting Windows laptops, workstations, thin clients, iOS and iPadOS devices, printers, scanners, and copy equipment; managing hardware and software requests; imaging and resetting devices; maintaining IT asset inventory; assisting with Wi-Fi and VPN connectivity; providing user training; and documenting incidents and service requests. The role requires valid National or NATO Secret personal security clearance, English communication skills, and the ability to transport equipment between the kiosk and the SHAPE Campus warehouse in Mons.
