Description
CFS is hiring a Dynamics 365 IT Service Management and Operations Analyst to provide day-to-day service management and operational support for the Dynamics 365 platform and related technologies, including Complaints Management and Customer Service applications. The role covers incident, problem, change, and service request management; availability and SLA monitoring; enhancements, releases, and change requests; CMDB, procedures, knowledge articles, reporting, security, risk, audit, compliance, vendor coordination, and service performance reviews. Candidates should have experience with ITSM and technology operations, Microsoft Dynamics 365 and Power Platform environments, and ITSM tools such as ServiceNow or Jira Service Management. The position is based in Sydney and offers a hybrid working model, medical and mental health support, superannuation, leave, and BUPA health insurance.
