Description
The role is responsible for gathering and aligning functional and technical requirements for ticketing, IT service management, and knowledge management solutions such as Jira, Jira Service Management, and Confluence; configuring and integrating these applications; coordinating stakeholders; implementing and supporting changes; handling errors, support requests, and security incidents; supporting data migrations; and creating documentation and training materials. The profile requires a degree in computer science, business informatics, or a comparable qualification, several years of software development and application administration experience, scripting skills, DevOps or ITIL experience, English fluency, and an analytical, customer-focused working style.
